Refund policy

Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with all included items, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopvibebuy.com.

If your return request is accepted, we’ll provide the return address and instructions by email. Please do not send any items back before contacting us first. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shopvibebuy.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To help us review the issue, please include your order number and clear photos of the item, packaging, and any damage or incorrect items received.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including used items, items that are not in their original condition, items with missing included parts, custom products, special orders, personalized items, gift cards, and final sale items.

We also cannot accept returns for items damaged due to misuse, improper handling, or customer-caused damage after delivery.

Please get in touch if you have questions or concerns about your specific item.

Customs Duties, Taxes, and Refused Deliveries

Orders are shipped from Japan. Depending on your country or region, duties, import taxes, VAT/GST, customs handling fees, or carrier brokerage fees may be charged by your local customs office or delivery carrier.

These charges are not included in the product price or free shipping, and are the customer’s responsibility.

Customs duties, import taxes, VAT/GST, customs handling fees, and carrier brokerage fees are non-refundable by VibeBuy.

If an order is refused because the customer does not pay customs charges, the parcel may be delayed, returned, or abandoned. Any return shipping fees, carrier charges, customs-related charges, or non-refundable shipping costs may be deducted from the refund where applicable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

Orders may be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled. If you need help, please contact us as soon as possible.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Original shipping costs, customs duties, import taxes, VAT/GST, customs handling fees, carrier brokerage fees, and any return shipping costs are non-refundable unless required by applicable law.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopvibebuy.com.